Quality standards
FBC Manby Bowdler is a member of and is governed by the Law Society of England and Wales and as such the Firm is committed to ensuring all clients of the Firm receive a Quality Client Experience. This ethos underpins service delivery across the Firm at every level and we have recently launched the FBC Manby Bowdler Client Charter to outline the promises we make to you about the service you can expect to receive from us.
We have the internationally recognised quality mark LawNet ISO 9001:2008 (which includes the LawNet Mark of Excellence, please see below) and Law Society (Lexcel) recognised quality assurance standards and pride ourselves on the excellent level of service we provide to our clients, which is reinforced by the standards we annually retain. These quality management standards not only provide you with peace of mind in knowing that we operate to a nationally recognised standard but also provide you with the security of knowing that you are dealing with a legal provider who is regularly assessed and judged by independent assessors.
Lawnet Mark of Excellence
When you look for a law firm, you want the best. If you look for a law firm like ours, one which carries the LawNet Mark of Excellence, you can rest assured that you will find excellent legal expertise backed up by the best in client service.
Since 1989 LawNet has been setting the standard for independent law firms like ours. That’s because to be a LawNet firm, you have to achieve and maintain the LawNet ISO9001:2008 quality assurance standard. This is an internationally recognised quality mark, with regular independent evaluation to drive continuous improvement, so that clients can be confident they will always receive the best possible service.
So from the moment you make the first call to us, right through to the completion of your case, we will take excellent care of you, every step of the way. The promises we make about the advice and service you can expect to receive when using us are outlined in the Firm's Client Charter.
