FBCMB among the best for client service

01/07/2020

FBC Manby Bowdler has been named as one of the top 20 law firms in the West Midlands for the service it provides to clients.

The firm was ranked as one of the leaders in the Legal 500 Client Service Survey, the largest and most comprehensive survey of client satisfaction ever conducted of the UK legal market.

The survey rates areas such as communication, industry and commercial knowledge, efficiency and billing to arrive at a firm’s final score.

Every year, Legal 500 research contacts more than 150,000 clients to access their views on the service they have received from law firms. Generating over half a million data points, that survey analyses law firm client satisfaction objectively to find out what clients really think of the service they get from the legal teams they use.

FBC Manby Bowdler is also rated in the top 10 out of more than 11,000 law firms in the UK on the reviewsolicitors.co.uk website with 99 per cent of clients saying they would recommend the firm to friends and family.

Managing Director Neil Lloyd said he was delighted that the firm’s commitment to stellar service had been recognised.

“We strive to offer the highest possible quality of service across the board and for that to be independently verified by this prestigious research is a huge boost to our team.

“However, we have no intention of resting on our laurels and will continue to develop our client support strategies and look at how we can enhance our service levels.”

For more information on the Legal 500 Client Service Survey, click here. For ReviewSolicitors, click here.

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