It is often said that moving house is one of life’s most stressful events and whilst in the majority of cases might be a slight over-exaggeration, it is almost certainly the largest financial commitment any of us will ever make.
With that naturally comes a certain level of anxiety and concern that everything is going to plan and whether you’re putting your first foot on the property ladder or you’re a seasoned property investor, having the reassurance that the transaction is heading in the right direction is surely a positive thing.
That is why the residential property team at FBC Manby Bowdler has invested in an innovative new app and online portal for clients going through property transactions. The hope is to smooth the path to the client’s new home, whilst providing a level of transparency not often associated with property purchases and underpinning FBC Manby Bowdler’s commitment to first-class customer experience. Jarna Rahman, Head of FBC Manby Bowdler’s residential team, explains:
Conveyancing is often considered an overly bureaucratic and slow process and as one of the most common reasons for people to engage with the services of a legal firm, it can consequently reflect inaccurately on the quality of that legal team. With this in mind and wishing to enhance the overall experience of both our existing and potential clients, we have invested in a system that is accessible either via our main website or through a dedicated mobile app that will provide those clients with greater access to real-time updates on their property transaction.
Even before a customer choses to work with us and engage our services, the system allows them to request a quote tailored to the needs of their own transaction and in doing so, demonstrates the level of service that they can expect throughout the purchasing journey should they decide to appoint us.
Then, starting with the initial on-boarding process, we are now able to provide customers with electronic signing and completion of all the necessary paperwork to get the process started. This speeds up the transaction significantly as it avoids the need for the client to print, scan and send back those documents in the post.
Moving on, clients receive instant, real-time push notifications at key stages of the transaction which removes the need for exchanges of emails or telephone calls – so often the cause of frustration when the appropriate point of contact isn’t instantly available.
The pandemic has increased consumer use of digital communications in almost all areas of our day to day lives and to introduce this level of transparency and immediacy in to the conveyancing process felt like a natural step for the team at FBC Manby Bowlder to take. Whilst the benefits around reduced paperwork and real-time updates are already evident, we will be seeking on-going client feedback and intend to extend the functionality of the platform over time to further enhance the client experience.
Anyone wishing to find out more should contact: Jarna Rahman on 01902 392481 or email Jarna.Rahman@fbcmb.co.uk.