To provide you with a Stellar Service, we need you to do the following:
- Tell us what your aims are and be clear about your expectations.
- Respond as soon as possible to any requests for information.
- Let us know straight away if anything changes.
- Co-operate with us to set and achieve realistic timescales.
- Appreciate that we have to follow a strict code of professional conduct.
- Help us to keep working for you by paying our invoices on time.
- Let us know if we are not providing you with the service you expected and if things go wrong. If you are less than happy with our service please tell us immediately.
Tell us what you think
The only way we can provide Stellar Service is by hearing from you. Your feedback is crucial for us to keep our staff motivated in the knowledge that they are going above an beyond or to make improvements where we may have missed the mark.
If you want to provide feedback, positive or constructive, there are a number of ways to do this:
- Send back the feedback form you recieve form us once your matter has been resolved with us
- Leave a google review by picking a location on our google review page.
- Call, email or write in to us by selecting a any one of our offices.
If for any reason you have been unhappy with the service you have recieved, our aim is to do the right thing by getting intouch promptly and resolve the issue quickly and amicably.